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The User Experience

In consumer technology — and increasingly enterprise — the best user experience wins, and it is the best hedge against disruption.

  • Microsoft and Apple Double Down

    Both Microsoft and Apple made news yesterday, and while one was unexpected and the other predictable, both are effectively doubling down on their strategies. And both may not matter.

  • Google’s Go-to-Market Gap

    Google is unique in that their business was built on being the best. The company, though, benefited from the open web. That is not the case in mobile.

  • It’s a Tesla

    Tesla is not a disruptor, but then again, neither is Apple, the closest comp: both succeed by building a brand around being the best.

  • Snapchat’s Ladder

    Snapchat is on the verge of conquering the toughest messaging market in the world: the United States. The way they did it is by laddering-up.

  • Blendle Launches in the U.S., An Interview with Alexander Klöpping, Apple Pay Coming to Websites

    A bit of follow-up on why the SE might not succeed in India, and then an exploration of Blendle, the new micropayments platform for news that launched yesterday, along with an interview with co-founder Alexander Klöpping. Plus, Apple Pay for websites.

  • Instagram’s Algorithmic Feed, Apple and the Cloud, Microsoft and Okta

    Instagram is changing the feed, and even though users say they don’t like it it’s the right decision. Plus, why Snapchat may be a threat. Then, two pieces of news about Apple and the cloud, both good and bad. Plus, Microsoft is still competitive, and rightly so.

  • More on Bitcoin, Samsung and Designing Software, The Problem with Holacracy

    More on Bitcoin and the fundamental problem with the project, plus my thoughts on the blocksize question. Then, Samsung still can’t nail software, and the problems with Holacracy.

  • Facebook Earnings, Five Facebook Facts, Additional Facebook Observations

    Facebook earnings were once again impressive: they have a killer market, but the company continues to execute fantastically, particularly on the business side.

  • How Facebook Squashed Twitter

    Twitter uncovered the most powerful format in mobile back in 2006: the feed. But, in 2009, Facebook went algorithmic while Twitter remained to hard to use. Now, it’s almost certainly too late.

  • Twitter 10,000, The Problem with Links, The Business of Expanded Tweets

    News leaked yesterday about Twitter’s plans to allow expanded tweets, something that was seemingly confirmed by Jack Dorsey. This is a move that is only natural, but the business implications are perhaps deeper than people have considered.